![]() ![]() ![]() ![]() They looked for novel ways of selling to customers and addressing their concerns. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. And that act of initiative, however tiny, is a window into what you do at work. Instead of accepting the default, you take a bit of initiative to seek out an option that might be better. To get Firefox or Chrome, you have to demonstrate some resourcefulness and download a different browser. What made the difference was how they obtained the browser. Technical knowledge and skill weren’t the source of their advantage. Even after accounting for those scores, the browser effect persisted. Their customers were happier, too: After 90 days on the job, the Firefox and Chrome users had customer satisfaction levels that Internet Explorer and Safari users reached only after 120 days at work.īut the Firefox and Chrome group didn’t prove to have significantly more computer expertise, and they weren’t faster or more accurate typists. The Firefox and Chrome users had significantly higher sales, and their call times were shorter. Originals: How Non-Conformists Move the World – Adam GrantĢ July 2018 Originals: How Non-Conformists Move the World – Adam GrantĬhanging browsers as an act of initiativeĮmployees who used Firefox or Chrome to browse the Web remained in their jobs 15 percent longer than those who used Internet Explorer or Safari. ![]()
0 Comments
Leave a Reply. |